Terms & Conditions / Cancellation Policy

Lessons/Activities

– If 48 hours notice is given to cancel a lesson/activity, a refund less 20% administration costs will be given.
– If less than 48 hours notice is given, no refund will be given.
– No refund if given for reasons of bad weather.

Parties/Group Bookings

– All deposits are non-refundable. In relation to parties, balance payments are also non-refundable although we will allow you to spend the credited amount in our Alpine Lodge, or use it towards another visit. Credit will be held for 6 months and then cleared.
– We require 48 hours notice for any alterations to a booking otherwise charges may still be incurred.
– If we do not receive payment for monies owed by the stated dates then your booking may be released.
– We do forecast a start and end time for groups but we would ask you to be considerate of other customers, and weather conditions which may extend queuing time on the toboggan
– Sno-tubing sessions are inclusive of getting on and off the slope and the safety brief section.
– Cheques can be made payable to ‘John Nike Leisuresport Ltd.

*Schools and large group bookings will receive a confirmation of their booking along with specific terms and conditions and cancellation details.

What To Wear

- Ski and Snowboard Lessons

Arms and legs must be covered. We recommend something loose fitting so as to sit over the top of your ski boots. Layers are recommended to allow you to remove your jacket if you get warm. Gloves must be worn. Long socks are advised.

(Magic Gloves are available to purchase from the centre for £1.50)

- Sno-Tubing & Viper

Sensible shoes with grip are recommended. No open toe shoes or heels permitted.

- Toboggan

During winter months, gloves are recommended but not required.

Age Restrictions

- Children under 4 years are not able to take part in any activities.
- The sno-tubes are strictly one rider per tube
- Children between 4-7 years sit in their own tubes for the sno-tubing activities but must ride with an adult (aged 16 years and over) on the toboggan at no charge to the adult. The adult must be in control of the toboggan at all times.
- Children aged 8 years and over must ride the toboggan alone.

Weather

The activities are all outdoors and will run unless affected by extreme weather conditions such as heavy snow, high winds or storms. In this case we may need to move your booking or request you keep toboggan tickets for use on another occasion.

Additional Information & Access Statement

The centre will always endeavor to accommodate special needs or disabled visitors. We do ask that you call the centre and speak to a manager before your visit to discuss requirements and avoid disappointment. Please be advised that we do not have lift access to the first floor alpine lodge restaurant where all parties eat. An 'access statement' is available on our website under the contact us section or can be emailed to you by request.

Tobogganing Opening Times
Term Time
Monday12pm to 8pm
Tuesday12pm to 8pm
WednesdayPrivate Group Bookings Only **
Thursday12pm to 8pm
Friday12pm to 8pm
Saturday10am to 8pm
Sunday10am to 5pm
School Holidays
Weekdays11am to 8pm
** Wednesdays11am to 8pm (Private Groups only after 6pm)
Saturday10am to 8pm
Sunday10am to 5pm
Private bookings can be arranged outside opening hours. Last tickets are sold 1 hour before closing times.
Ski & Snowboard Opening Times
Term Time
Monday12pm to 9pm
Tuesday12pm to 9pm
WednesdayPrivate Group Bookings Only **
Thursday12pm to 9pm
Friday12pm to 9pm
Saturday10am to 6pm
Sunday10am to 5pm
School Holidays
Weekdays10am to 9pm
** Wednesday11am to 8pm (Private Groups only after 6pm)
Weekends10am to 6pm
Last entry is sold 1 hour and 30 minutes before closing times. Our phone lines are open from 9am to approx. 1 hour before closing time.

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